SUPPORT
How can we help?
Get help with your Lossline account, fire alerts, territories, owner reveals, or subscription.
Effective August 15, 2026
Talk to a real person.
Include the email on your Lossline account and a short description of what happened.
Quick answers
I am not receiving fire alerts.
Open Lossline, go to Account, then Alert Settings. Confirm Fire alerts is enabled and that iOS notifications are allowed for Lossline. Alerts are sent only for selected departments.
My departments or fires are missing.
Open Account, then Fire Departments, and confirm the departments are selected. Newly selected feeds can take a few minutes to backfill and refresh.
How do I restore a subscription?
Open the subscription screen and tap Restore purchases. Make sure the device is signed into the Apple account used for the original purchase.
How do owner reveals work?
Tap Reveal owner on an incident. One reveal is used only when a verified match is returned. Monthly included reveals reset each billing period. Purchased top-ups remain available until used.
How do I delete my account?
Open Account in Lossline and choose Delete account. If you cannot access the app, email support from the address associated with your account.
Legal
Read our Privacy Policy and Terms of Service.