Terms of Service

1. Acceptance and eligibility

By creating an account or using Lossline, you agree to these Terms and our Privacy Policy. You must be at least 18 years old and able to enter a binding contract. Lossline is intended for lawful professional and business use.

2. Your account

You are responsible for accurate account information, safeguarding your credentials, and all activity under your account. Notify us promptly if you believe your account has been compromised. You may not share, resell, scrape, or provide access to Lossline or its data except as expressly permitted by us.

3. Service limitations

Lossline is a business intelligence tool, not an emergency service, dispatch system, or substitute for 911. Do not rely on Lossline to protect life or property. Incident timing, classification, location, responding units, ownership, contact, and property information may be delayed, incomplete, unavailable, or inaccurate because it comes from public and third-party sources.

We do not guarantee that every fire will appear, that every alert will arrive, or that an owner reveal will produce a match.

4. Owner information and lawful outreach

Owner and contact information is provided for legitimate business purposes. You are solely responsible for how you use it, including compliance with privacy, consumer-protection, telemarketing, telephone, text-message, email, licensing, solicitation, do-not-call, and other applicable laws and professional rules. A contact appearing in Lossline is not proof of consent to call, text, or email.

You may not use Lossline to harass, deceive, discriminate, threaten, impersonate, spam, or engage in unlawful or abusive conduct.

5. Subscriptions and reveal credits

Paid subscriptions are purchased through Apple and automatically renew unless canceled through your Apple account settings at least 24 hours before the renewal date. Apple controls billing, refunds, and subscription management.

Your plan may include a monthly allocation of owner reveals. Included monthly reveals reset each billing period and do not roll over. Separately purchased top-up reveals remain available until used while your account is active, unless a refund, chargeback, account termination, or legal requirement requires an adjustment. A reveal is charged only when Lossline returns a verified match under the current product rules.

6. Developer API

Approved organizations may use the Lossline Developer API under the limits and pricing shown for their account. API credentials and webhook signing secrets are confidential and may not be published, transferred, embedded in public client software, or used by an unauthorized third party.

Each unique incident delivered to an organization may consume usage balance. The current API rules charge $1.00 when Lossline returns a verified actionable owner match and $0.75 when no verified match is available. Duplicate deliveries, delivery retries, incident updates, and repeat reads do not create another incident charge. Unless we expressly agree otherwise, unused promotional or included balance has no cash value and may expire.

We may change API pricing, billing units, included usage, minimum commitments, credit rules, or the billing model at any time. If a change materially increases your fees or reduces included usage, we will send notice to the email address associated with your API organization at least 30 days before the change takes effect. The change will apply only to usage occurring on or after its stated effective date and will not alter charges already incurred. Unused purchased balance will retain its dollar value, but usage after the effective date will be charged under the new rates. You are responsible for keeping your account email current. We may provide less notice when reasonably necessary to address law, taxes, fraud, abuse, security, or a third-party provider change outside our control.

Platform organizations may submit opaque customer identifiers and territory assignments for routing. A unique incident is charged once to the platform organization even when multiple submitted customer identifiers match. The platform is responsible for its end-customer relationship, notices, consent, downstream alert delivery, access controls, and lawful use of each record.

You may use API data only for lawful internal business workflows and customer-facing functionality we have approved. You may not resell raw Lossline data, build a competing incident or contact-data product, attempt to identify our sources, bypass access controls, exceed rate limits, or use the API to create spam, harassment, unlawful solicitation, surveillance, or discrimination.

7. Availability and changes

We may add, change, suspend, or discontinue features, data sources, territories, pricing, limits, or the service itself. We may perform maintenance or experience outages. We do not promise uninterrupted availability.

8. Intellectual property

Lossline, its software, design, branding, and original content are owned by us or our licensors and protected by law. These Terms give you a limited, revocable, nonexclusive, nontransferable right to use the service for its intended purpose. They do not transfer ownership of Lossline or third-party data.

9. Suspension and termination

You may stop using Lossline or delete your account at any time. We may limit, suspend, or terminate access for violation of these Terms, misuse, nonpayment, security risk, legal requirements, or conduct that could harm Lossline, its providers, or others.

10. Disclaimers

To the fullest extent permitted by law, Lossline is provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, noninfringement, accuracy, and reliability.

11. Limitation of liability

To the fullest extent permitted by law, Lossline and its providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost opportunities, loss of data, failed alerts, inaccurate data, or actions taken based on the service. Our aggregate liability for claims relating to the service will not exceed the amount you paid to Lossline during the three months before the event giving rise to the claim.

12. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute not resolved informally will be brought in a court of competent jurisdiction in Florida, unless applicable law requires otherwise.

13. Changes and contact

We may update these Terms by posting a revised version and effective date. When a change materially affects paid use of the service, we will provide notice through the service or by email within the notice period stated in these Terms. Continued use after an update takes effect means you accept the revised Terms. Questions can be sent to support@lossline.app.